This policy is based on the EU Consumer Rights Directive and the New E-Commerce Import Regulation and applies to all shipping services for tableware and kitchenware sold through our website (techfus.com) to consumers within the EU. We are committed to ensuring the safe receipt of your purchases through compliant and transparent shipping processes. Detailed shipping instructions are provided below.
1. Shipping Time and Delivery Method
Shipping Time: After your order is confirmed, we will complete packaging, quality inspection, and other procedures within 5-7 days. We will then hand over the goods to our partner logistics provider and send you an email with a tracking number.
Shipping Time: From the time the goods are handed over to the logistics provider, the shipping time is 20-40 business days. The specific time may vary depending on factors such as customs clearance efficiency in the destination country and the logistics route.
Legal Time Commitment: In accordance with EU regulations, all goods will be shipped within 30 days of order confirmation, and overall delivery will be completed within a reasonable timeframe. If, due to unforeseen circumstances, we are unable to ship or deliver on time, we will notify you in advance via email ([email protected]) and offer cancellation and full refund options.
Partnered Carriers: We partner with EU-certified carriers such as DHL, UPS, and DPD. All deliveries are fully tracked.
2. Shipping Costs
Fee Calculation:
Shipping costs and surcharges will be clearly displayed at the checkout page. The final price includes all EU taxes and customs fees; there are no hidden charges.
3. Shipping Process and Tracking
Order Processing: We will package and hand over your order to the carrier within 5-7 days of the shipping time stated above. We will also send you an email with the tracking number.
Tracking: You can track your shipment status by:
Log in to the "Order Center" section of your techfus.com account
Directly visit the carrier's website and enter the tracking code
Reply to the shipping notification email for real-time status updates (updated daily)
Signature Requirements: To ensure the safety of your shipment, please verify the integrity of the packaging upon signing for delivery. If the outer packaging is damaged, you may refuse to accept the goods and notify us immediately by email.
4. Handling of Damaged or Lost Goods
Liability: According to the new EU Product Liability Directive, we assume full liability for any damage or loss of goods during transportation. For tableware products that come into contact with food, even damage to the outer packaging alone may be considered a shipping defect.
Handling Procedure:
You must send proof of damage/loss (including photos or videos) to [email protected] within 48 hours of receiving the goods.
We will verify the information within 3 business days and, upon confirmation, offer two options:
Free reshipment (for goods of equivalent specifications)
Full refund (including the product price and all shipping costs)
For damaged goods that require return, we will arrange for a pickup and cover all shipping costs.
5. Handling of Failed Delivery
In the event of a failed delivery, the logistics provider will leave a notification card. You can use the information on the card to reschedule the delivery (this must be done within 7 days). If the secondary delivery fails: The order will be automatically transferred to a pickup point. You must collect the order at the designated location within 14 days. Failure to do so will be deemed an abandoned order, and a refund will be issued after deducting the actual logistics costs.
6. Shipping Instructions for Special Items
Fragile Item Packaging: All glassware and ceramic cookware will be packaged in EU-standard cushioning (compliant with IATA transport regulations) and marked "Fragile" on the outer packaging.
Prohibited Items: In accordance with the EU General Product Safety Regulation, sharp knives are only delivered to professional addresses (such as restaurants and kitchen studios). Orders for residential addresses will be automatically split for delivery.
7. Contact and Complaints
If you have any questions or complaints regarding our shipping service, please contact us via the following methods:
Email: [email protected] (We guarantee a response within 3 business days)
Website Customer Service: "Shipping Inquiries" section on the techfus.com homepage